I'M
Al-barawi
mohammed.
NETWORK ASSOCIATE/ADMIN
IT CUSTOMER SPECIALIST
01 PROFESSIONAL
MY TOP SKILLS
WIRELESS
75%
SECURITY
70%
SUPPORT AND COM
95%
ROUTING
85%
IP SERVICES
80%
SWITCHING
85%
MARKETING
80%
MB
I'm a network associate with a strong passion for networking. I possess the ability to show, explain, and demonstrate a solid understanding of network principles, protocols, and services in addition to great Troubleshooting, Communication, and Multitasking skills. I am eager to contribute to the Administration, implementation, and troubleshooting of networks. My goal is to continue learning and growing in the field, working alongside experienced professionals to expand my hands-on experience and my skill set in the world of IT.
02 CERTIFICATIONS
03 Experience
September 2021 - Present
AT&T
July 2021 - Present
Customer Service Specialist
My position mainly involves providing technical support for AT&T customers across a wide range of U-VERSE products and software services such as Fiber Internet, DSL Internet, U-verse TV, VoIP, AT&T emails, AT&T apps, and website accounts.
Daily responsibilities:
• Troubleshooting and configuring SOHO routers using the GUI to add, edit, or change the device setting based on the customer needs such as port forwarding, wireless channels settings, configuring static route addresses on the customer devices, firewall settings, and many more,
• Analyzing automated diagnostics and troubleshooting the customer issue accordingly,
• Handling first-time interactions with new customers to ensure that the service is installed correctly with minimum effort,
• Troubleshooting order issues if occurred. or escalate the ticket according to the process based on the established intervals,
• Ensuring customer satisfaction, loyalty, and retention. • Acquiring new skills and knowledge on new products and technologies as I progress.
TELUS International
Internet Ads Assessor
It is more like a passion and a hobby than a part-time job. It’s the way I like to gain and learn general knowledge about what’s new, trending, and standard in the world from a marketing perspective by being a part of the international Ad Quality program.
Quality Assessor for Google Routine tasks:
•Training AI content for accuracy and relevance,
•Developing and testing location service,
•Assessing and certifying international search engine results, and YOUTUBE videos and shorts.
•Optimizing user experience and evaluating Google’s behavior,
